Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lootleaf4099@gmail.com with your order details and reason for return. If your return request is approved, return instructions and the return address will be shared with you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at lootleaf4099@gmail.com.

🛠️ Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

🚫 Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

If you have questions about a specific item, please contact us before placing your order.

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a new order for the desired item.

🌍 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Items must be unused, unworn, with tags, and in original packaging, along with proof of purchase.

💰 Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund is approved or not.

If approved, the refund will be processed to your original payment method within 5-7 business days. Please note that banks or payment providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at lootleaf4099@gmail.com.